Terms for Hospitals, Clinics, Labs & Pharmacies

Effective date: 15 October 2026

These terms ("Facility Terms") are an agreement between Aasaanop Technologies Private Limited ("Aasaanop") and the hospital, clinic, diagnostic lab or pharmacy ("Facility") that registers on the Aasaanop portals. The person accepting them confirms they are authorised to bind the Facility. A signed order form, where one exists, prevails over these terms.

1. The service

Aasaanop provides software for running the Facility (OPD queues, appointments and slots, patient records, billing and GST, inpatient admissions, lab and pharmacy management, staff roles, WhatsApp messaging and reports) and lists the Facility in the Aasaanop patient app so patients can book.

2. Your licences and responsibilities

The Facility must hold and keep valid all registrations and licences its work needs, for example:

• registration under the Clinical Establishments Act or the state equivalent;
• the pharmacy's drug licence;
• NABL accreditation, where claimed;
• the medical registration of every doctor it lists.

The Facility is solely responsible for:

• the care it provides and the conduct of its staff and doctors;
• the accuracy of its listings, prices, slots and reports;
• dispensing only against valid prescriptions;
• keeping its staff logins secure and switching off staff who leave.

3. Fees and payments

• Subscription: the plan the Facility chooses is billed in advance and is non-refundable for the unused part of a period.
• App bookings: for appointments and tests patients book and pay for in the app, the patient pays the Facility's fee plus Aasaanop's platform fee and GST on that fee. Aasaanop collects the payment and settles the Facility's fee to its linked bank account through Razorpay Route, held until a day after the visit. A refund to the patient under the Refund & Cancellation Policy reverses the matching share.
• Walk-ins and desk payments: Aasaanop charges nothing on walk-ins, desk bills, dues or medicine sales. These are paid to the Facility's own payment account or at the desk.
• WhatsApp: messages sent from the Facility's own WhatsApp number are billed to the Facility directly by Meta; Aasaanop adds nothing. Messages Aasaanop sends for the Facility from the Aasaanop number are paid from the Facility's WhatsApp credit at Meta's price.
• AI scribe and credits: recordings are paid from the Facility's AI wallet at the price shown in the app (₹1 per recorded minute, at least ₹5). AI wallet and WhatsApp credit carry over, never expire, and are not refundable or withdrawable.
• Taxes: all fees are exclusive of GST, which is charged as applicable.

4. Patient data: data processing terms

1. Roles. For records the Facility creates about its patients, the Facility is the Data Fiduciary and Aasaanop is its Data Processor under the Digital Personal Data Protection Act, 2023.
2. Instructions. Aasaanop processes those records only to provide the service, on the Facility's documented instructions (these Facility Terms and the settings the Facility chooses), and not for its own purposes. Aasaanop never sells them.
3. Confidentiality. Aasaanop staff who can access patient data are bound by confidentiality and get access only when needed (for example support the Facility asks for).
4. Security. Aasaanop maintains reasonable security safeguards: encryption, role-based access enforced in the database, audit logs, encrypted backups with tested restores, and data stored in India.
5. Sub-processors. Aasaanop uses the service providers listed in its Privacy Policy and will tell the Facility before adding a new one that processes patient records.
6. Breaches. Aasaanop will notify the Facility without undue delay, and in any case within 24 hours of becoming aware of a personal data breach affecting its patients, and will help it meet its own notification duties.
7. Rights requests. Aasaanop will help the Facility respond to patients' requests to access, correct or erase their data.
8. Retention and return. Aasaanop keeps records for as long as the Facility needs them and the law requires. When the Facility leaves, it can export its data (CSV and PDF; FHIR where available) for 60 days, after which Aasaanop deletes it unless the law requires otherwise.
9. Facility's duties. The Facility gives patients the notices and collects the consents the law requires for its own processing (including WhatsApp messaging consent), and uses patient data only for care, billing and lawful purposes.

5. WhatsApp

• When the Facility connects its WhatsApp Business Account, the Facility is the business on WhatsApp and must accept and follow Meta's WhatsApp Business terms and the WhatsApp Business Messaging Policy. Aasaanop is its Meta Tech Provider and processes the messages on its behalf (see Privacy Policy section 6).
• The Facility messages a patient on WhatsApp only after that patient has opted in to WhatsApp messages from the Facility by name, records that opt-in in Aasaanop, and stops when the patient replies STOP or opts out.
• The Facility must not sell or offer medicines, or other goods WhatsApp prohibits, over WhatsApp. Medicine orders go through the Aasaanop app only.
• The Facility can disconnect at any time (Integrations → WhatsApp → Disconnect WhatsApp). Aasaanop then deletes the access token at once and the Facility's WhatsApp messages and logs 30 days later.

6. Staff and roles

The Facility decides which staff get which role. Aasaanop enforces those roles but the Facility is responsible for who it gives access to.

7. ABDM

Aasaanop is not yet ABDM certified (see Data Security & ABDM). The Facility can record its HFR ID and its doctors' HPR IDs. ABDM features will be offered once certified.

8. Acceptable use

The Facility must not:

• list services it does not provide or prices it does not honour;
• post or buy fake reviews;
• poach patients' data for unrelated marketing;
• message patients who have not consented;
• interfere with the Platform's security.

9. Term and termination

These terms run while the Facility has an account. Either party may end them with 30 days' written notice, or immediately for a serious breach. Fees already due remain payable, and patients' paid bookings are honoured or refunded.

10. Liability and indemnity

• Aasaanop provides the software "as is" and is not liable for the Facility's clinical decisions, care, prices or staff.
• Each party's total liability under these terms is limited to the fees the Facility paid Aasaanop in the 12 months before the claim. This does not apply to breach of confidentiality or data-protection obligations, or to liability that cannot be limited by law.
• The Facility indemnifies Aasaanop against claims arising from its care, its staff, its licences or its misuse of the Platform.

11. Law

Indian law applies. Courts at Guntur, Andhra Pradesh have jurisdiction.

Aasaanop Technologies Private Limited · 16-7-24/2, 2nd Floor, Viraraghavula Veedhi, Sharaf Bazar, Tenali, Guntur, Andhra Pradesh 522201 · CIN U86200AP2026PTC128248 · support@aasaanop.com · +91 89856 82548