Grievance Redressal Policy
Effective date: 15 October 2026
This policy is published under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.
1. How to raise a complaint
- In the app: Profile → Help & Support (patients), or Support in your portal (facilities, doctors and partners).
- By email to grievance@aasaanop.com, or by phone on +91 89856 82548.
- By post to the Grievance Officer at the address below.
Please include your registered mobile number, the booking or order ID if there is one, and what happened.
2. What you can complain about
Bookings, payments, refunds, deliveries, companion trips, the conduct of a Provider or partner, content on the Platform (including content you believe is unlawful or violates someone's privacy), your personal data, and any of our policies.
3. Timelines
- We acknowledge your complaint within 24 hours.
- We resolve it within 15 days (data-protection and IT Rules complaints) and in any case within one month (consumer complaints).
- Requests to remove content that exposes someone's private parts or impersonates them are acted on within 24 hours.
4. If you are not satisfied
You can complain to the Data Protection Board of India (for personal data), approach the National Consumer Helpline (1915, consumerhelpline.gov.in) or a Consumer Commission, or use any other remedy the law gives you.
5. Grievance Officer
Grievance Officer: [Name to be added] · grievance@aasaanop.com · +91 89856 82548 · 16-7-24/2, 2nd Floor, Viraraghavula Veedhi, Sharaf Bazar, Tenali, Guntur, Andhra Pradesh 522201
Aasaanop Technologies Private Limited · 16-7-24/2, 2nd Floor, Viraraghavula Veedhi, Sharaf Bazar, Tenali, Guntur, Andhra Pradesh 522201 · CIN U86200AP2026PTC128248 · support@aasaanop.com · +91 89856 82548