Teleconsultation & Digital Prescriptions
Effective date: 15 October 2026
These terms apply when you consult a doctor through Aasaanop by chat, call or video, and to prescriptions issued through the Platform. They follow the Telemedicine Practice Guidelines, 2020 issued under the National Medical Commission.
1. Your doctor
Every doctor on Aasaanop must hold a valid registration with the National Medical Commission or a State Medical Council. Their name, qualifications and registration number are shown on their profile and printed on every prescription. The doctor, not Aasaanop, is responsible for the consultation.
2. Consent
When you start a consultation, you consent to being consulted remotely. If you are consulting for someone else (for example a child), you confirm that you are their parent or guardian or have their consent, and the doctor may ask to speak to them.
3. What remote consultation is suitable for
It suits follow-ups, minor illnesses and advice that does not need a physical examination. The doctor decides whether a remote consultation is appropriate and may ask you to visit in person or go to hospital. Do not use it for emergencies — call 108 or 112.
4. Your information
Give the doctor complete and true information about your symptoms, history, allergies and current medicines. The doctor may rely on what you tell them.
5. Prescriptions
- Doctors prescribe within the limits of the Telemedicine Practice Guidelines. Some medicines cannot be prescribed remotely, or only after a video consultation or as a follow-up.
- Digital prescriptions carry the doctor's name, qualification, registration number, the date, and your details, and are signed by the doctor.
- Pharmacies dispense only valid prescriptions.
6. Records
The doctor and facility keep a record of the consultation, prescription and any images or reports, as the Guidelines require. You can see your prescriptions in the app. Consultations are not recorded by Aasaanop unless the doctor uses the voice note feature, which is explained to you and used only to prepare the notes.
7. Fees
The consultation fee is shown before you book. Refunds follow the Refund & Cancellation Policy.